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Frequently Asked Questions

Can I change the delivery address after payment?

Please contact us to change your address before your item ships.

Where is the product shipped from?

Our warehouses are located in America. We will prioritize the delivery of your package from the warehouse closest to you.

How long is the delivery time?

Warehouse processing time 1-2 business days, delivery time is 2-6 business days for general products and 10-15 business days for heavy&big size products.

How long is the warranty period?

We provide a 12-months warranty (Extra 24-months warranty if you have a membership) for products sold on the official FIESONO website

Free returns available?

Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:

Terms that apply to free returns:

1. The product cannot be used normally after receiving it.

2. We sent you the wrong product.

3.The product you received is defective.

Terms that do not apply to free returns:

1. You no longer want it or like it.

2. The product is not suitable.

3. The product came too late.

4. The product does not come with an instruction manual.

5. The product is damaged due to unnatural reasons.